Systems Analyst ll – Power Platform

Role Overview

• Maintain the Power Platform user base , including user setup, access changes, role assignments, and business unit configuration — with Dynamics 365 as a key area of focus.
• Support and maintain Power Platform operations during CST time zone coverage, ensuring timely response to production issues, business requests, and operational support needs across platform applications including Dynamics 365.
• Perform application configuration changes based on approved business needs and prioritization, including cloud flows, Power Automate workflows, JavaScript updates, table and column changes, business rules, and other declarative or low-code platform updates.
• Make production pushes using Azure DevOps pipelines from sandbox to production and support deployment validation and post-deployment checks.
• Maintain sandbox environments so they stay current with production configuration and are ready to support testing, validation, and release activities.
• Support incident resolution and enhancement requests by documenting issues, validating system behavior, coordinating with technical resources, and implementing or assisting with approved fixes.
• Report on platform data as needed , including common reporting areas such as users, contracts, leads, and opportunities within Dynamics 365 and other connected applications.
• Partner with business users and technical teams to understand current-state processes, assess impacts, and implement practical system changes that align with business objectives.
• Create and maintain system documentation , configuration documentation, training materials, and quick reference guides as needed.
• Facilitate and support testing activities for changes delivered to the platform, including unit testing, validation, and business acceptance support.
• Stay current on Power Platform capabilities — including Power Apps, Power Automate, Power BI, and Dynamics 365 — and recommend improvements that strengthen process efficiency, reporting, supportability, and platform maturity.

Requirements

• Associate's or Bachelor's degree in computer science, information systems, business, or a related field — or equivalent experience.
• 3+ years of experience supporting business applications such as Microsoft Power Platform, Dynamics 365, Salesforce, or similar enterprise platforms.
• Experience with application configuration, security administration, reporting, and business process support in a low-code or CRM platform.
• Ability to partner with business users to understand current-state and future-state process needs and translate them into practical system changes.
• Ability to work with development and technical resources to understand system design, troubleshoot issues, and support deployment activities.
• Strong analytical, troubleshooting, organization, and customer service skills.
• Power Platform administration and configuration experience, with hands-on Dynamics 365 administration as a key area of demonstrated expertise.
• Contract Lifecycle Management (CLM) experience is a plus.
• Experience with Power Automate, Power Apps, reporting tools, and Azure DevOps.

Tech Stack

• Azure
• Cloud
• JavaScript

Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!