Builds empathetic personal relationships with clients and engages in understanding clients’ marketing and business challenges
Leads and directs cross-functional teams in building, developing, and delivering omnichannel marketing programs
Leverages strong data-driven experience to interpret data and analytics
Lead role for client-facing interaction with agency day to day
Become proficient in company-designated tools for success in project and account management
Create and proactively manage internal timelines for projects and programs
Communicate with clients on a regular basis including weekly or monthly calls to review campaign performance
Oversee implementation, delivery, and execution of program promise
Facilitate and manage the invoicing process
Develop cross-channel insights and recommendations to solve larger business problems

8 years+ experience managing direct marketing or digital marketing programs
4 years+ experience in an agency environment preferred
Demonstrated excellence in building and maintaining profitable client relationships
Experienced in compiling, documenting, and communicating client requirements to internal stakeholders
Must have experience overseeing implementation or managing and executing multi-channel marketing campaigns as the main client point of contact
Deep understand and proven track record of successful budget management, forecasting, and profitability oversight
Experience managing, training, and developing a growing group of direct reports
Strong written and verbal communication skills
Ability to influence others
Demonstrated experience leveraging AI tools and emerging technologies
Strong grasp and demonstrated application of marketing and communication principles
Strong project management and organization skills
Advanced knowledge of web analytics and digital marketing tools
Strong proficiency in Microsoft Office Suite, especially PowerPoint and Excel.

Account Director, Customer Experience – Strategic Digital Accounts

Key skills