Key skills
CloudAIAnalyticsCommunicationSales
About this role
Role Overview
- Partner with Sales and customers to design AI-powered CX strategies and solutions
- Own the end-to-end technical selling motions for designated accounts in support of New Logo customer acquisitions
- Position Genesys Cloud as an experience orchestration platform
- Deliver and support engaging proofs of value, including video, demonstrations, workshops, and pilots
- Use expertise in cloud services, APIs, data transformation, prompt engineering, and AI agents to design and recommend systems architectures
- Identify and help articulate AI workflows (self-service, agent assist, personalization, analytics)
- Assist in building business cases tied to ROI and operational efficiency
- Support RFx processes with strong technical contributions
Requirements
- AI fluency with a portfolio as proof
- Experience in pre-sales, solutions consulting, or solutions architecture
- Strong interest or background in CX, CCaaS, and AI workflows
- Demonstrated understanding of cloud architectures, APIs, and integrations
- Ability to translate technical concepts into business value
- Experience or desire to work with enterprise customers and stakeholders
- Strong communication and storytelling skills
- Growth mindset —eager to learn, collaborate, and develop into a top-tier SC
Tech Stack
- Cloud
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments