Associate – SBA Business Development

Role Overview

• Support the salesperson by managing inbound leads, conducting initial client intake, and qualifying prospects.
• Coordinate meetings, follow-ups, and communications with team members (sales, underwriting, closing, etc.)
• Maintain CRM records, track pipeline activity, and prepare sales reports.
• Develop strong working relationships with BDOs, Underwriters, Credit Officers, Closers, and other internal teammates.
• Communicate with team members and clients regarding issues or details that need to be addressed or changed throughout the loan process.
• Assist in gathering, organizing, and reviewing documents needed for SBA loan applications (7(a), USDA, 504, etc.).
• Provide instruction and assistance to clients during the initial SBA loan application process, emphasizing accurate completion of documents and introduction to loan processing software.
• Ensure client files meet SBA standards and help keep applications moving on schedule.
• Ensure loan application packages are in complete compliance with SBA guidelines.
• Order pre-underwriting and prequalification government-required reports (e.g., OFAC, CAIVRS, SAM).
• Preliminary assessment of new loan opportunities.
• Spreading and initial analysis of financial statements, projections, and business plans.
• Assess SBA and USDA eligibility and maintain thorough understanding of SBA SOP and USDA Regulations & Guidelines.
• Assist Government Guaranteed Lenders (GGL) BDOs and GGL Underwriters in preparing loan packages for credit underwriting.
• Complete vetting and credit memos to effectively communicate guarantor background, borrower business details, and other information aiding review, underwriting, and approval processes.
• Manage the appraisal process for all new credits (coordinate with borrowers, order appraisals, monitor status, etc.).
• Order and review site inspections.
• Order and track business valuations, providing pertinent information and documents to vendors.
• Ensure compliance with internal bank credit policy and external regulatory requirements.
• Attend SBA and USDA training to stay current on government-guaranteed lending regulations.
• Work with the SBA Lending team to devise and execute new processes and procedures that contribute to continuous process improvement in SBA loan origination.

Requirements

• High School Diploma or equivalent. Specialty: general studies. (Required)
• Bachelor's Degree or the equivalent experience. Specialty: business, finance, marketing or related. (Preferred)
• 5 or more years experience in sales support, lending support, or customer service. (Required)
• 3 or more years SBA Lending support or underwriting experience. (Preferred)
• Strong organizational and communication skills (Required)
• Ability to manage multiple tasks with accuracy and attention to detail (Required)
• Proactive support mindset (Required)
• Excellent written and verbal communication skills (Required)
• Excellent interpersonal skills. (Required)
• Proficient with Excel – knowledge of basic excel modeling and formulas – as well as other standard Microsoft products. (Required)
• Knowledge of standard banking applications such as financial spreading software (Preferred)

Benefits

• medical plans with prescription drug coverage
• flexible spending account or health savings account depending on the medical plan chosen
• dental and vision insurance
• life insurance
• 401(k) program with employer match and Employee Stock Purchase Plan
• paid time off programs including holiday pay and paid volunteer time
• disability insurance coverage and maternity and parental leave
• adoption assistance
• educational assistance
• robust wellness program with financial incentives