Revenue Cycle Manager

Role Overview

• Manage day-to-day revenue cycle operations across multiple markets and practice locations
• Oversee billing, coding, claims follow-up, denial management, appeals, payment posting, and accounts receivable workflows
• Monitor and improve operational KPIs including: Days in AR, Aging >90 days, Initial denial rates, Charge entry lag, Claims edit resolution, Hold workqueues, Payment plan performance, Time-of-service collections
• Ensure timely and accurate claims submission to maximize reimbursement and minimize AR aging
• Oversee operational workqueues within Athena and ensure timely resolution of billing and claim issues
• Partner with finance and analytics teams to identify trends, gaps, and opportunities for operational improvement
• Support month-end close readiness and ensure claims are billed timely across all sites
• Serve as an escalation point for complex payer, operational, and billing issues
• Lead and develop a team of billers, coders, AR specialists, and operational support staff
• Establish productivity expectations and accountability metrics across all functional areas
• Conduct regular workflow reviews and operational audits to identify bottlenecks and inefficiencies
• Provide coaching, mentoring, and performance feedback to team members
• Support onboarding, training, SOP development, and cross-functional education initiatives
• Foster a culture of collaboration, accountability, continuous improvement, and operational excellence
• Identify opportunities to improve operational efficiency, reduce denials, and streamline workflows
• Partner with operations, product, and engineering teams on workflow redesign and automation initiatives
• Support implementation and optimization of systems including AthenaOne, Collectly, Freesia, and related revenue cycle tools
• Assist in developing and maintaining revenue cycle playbooks, SOPs, and training materials
• Support implementation of automation, AI, and workflow optimization initiatives designed to improve scalability and operational performance
• Partner with Practice Managers and operational leaders to improve front-end revenue cycle performance
• Collaborate with credentialing, contracting, finance, and clinical operations teams to resolve operational barriers
• Support implementation and refinement of patient financial workflows, payment plans, and collection strategies
• Assist in operationalizing payer requirements and workflow changes across the organization

Requirements

• Bachelor’s degree preferred
• 5–7+ years of progressive healthcare revenue cycle experience
• 3–5+ years of leadership or management experience within revenue cycle operations
• Strong understanding of physician billing, coding workflows, claims management, and AR operations
• Experience managing denial follow-up and accounts receivable teams
• Experience working within AthenaOne or similar practice management platforms strongly preferred
• Experience with multi-site physician practice operations
• OB/GYN or women’s health experience strongly preferred
• Experience supporting high-growth healthcare organizations preferred
• Multi-state healthcare operations (Tennessee, Florida, and/or Texas preferred)
• Strong Excel and operational reporting skills preferred

Benefits

• Competitive compensation
• Medical, dental & vision plans, with an HSA/FSA option
• 401(k)
• Paid time off
• Paid parental leave