Provide customer support by phone, delivering technical assistance
Assist customers with questions or issues related to our products (laptops, desktops, tablets, smartphones, etc.)
Identify technical problems and guide customers through step-by-step solutions
Log interactions and information in the system
Open and track service tickets for technical repairs when necessary
Support interactions through other channels as needed (WhatsApp, chat, and email)
Consult the knowledge base and internal tools during support
Ensure service quality and customer satisfaction

Health and dental insurance plans
Zenklub: health and wellness platform, including psychological support
Casa da Saúde: medical and dental consultations, as well as clinical exams
Gympass
Cafeteria
Pharmacy discounts
Medical Emergencies: agreement with the health plan for home or phone assistance
Hybrid work
Childcare allowance and maternity kit
Discounts at Universidade Positivo (UP)
for employees and dependents
Saber Mais: Professional Development portal
Discounts at Colégio Positivo for employees' children
PPR (Profit Sharing/Performance Bonus)
Good Card: accepted at over 130,000 establishments
Life insurance
Payroll-deductible loans
Private pension
Transportation voucher or parking
Parceiro Positivo: site with discounts on our products

Support Agent, Technical Support – Person with Disability

Key skills