Key skills
SalesforceSAPLeadershipCommunication
About this role
Role Overview
- Strong continuous improvement mindset and demonstrated leadership
- Excellent knowledge of hand tools relevant to this work and their proper use, including a digital multimeter
- Ability to diagnose hardware and software issues and resolve them to restore system functionality
- Provide direct support to internal and external customers
- Act as a liaison between field service and technical support & engineering
- Write detailed, accurate and timely analysis reports
- Provide technical support to address customer concerns
- Prepare quotations and manage customer files
- Schedule and coordinate service appointments
- Strong ability to manage demanding projects to ensure customer satisfaction
- Collaborate with multiple disciplines and stakeholders
- Highly motivated, organized, and able to work independently
- Collaborative attitude and team player spirit
Requirements
- Minimum of 2 years of field service experience or in a similar role
- Valid driver's license (Class 5)
- Must speak French and have functional English
Benefits
- Requirements
- Minimum of 2 years of field service experience or in a similar role
- Valid driver's license (Class 5)
- Must speak French and have functional English
- Assets
- Significant experience applying best practices in customer service and product support
- Postsecondary diploma in electrical, electromechanical, instrumentation and control engineering, or software engineering
- Autonomy and ability to manage multiple customers and commitments
- Experience in the industrial sector (preferred)
- Strong interpersonal skills and excellent communication abilities
- Strong continuous improvement mindset and demonstrated leadership
- Experience with Salesforce.com, SharePoint, SAP, Excel
- Excellent organizational skills
- Ability to train others
- Ability to motivate a team
- Proficiency with Microsoft Office suite (Excel, Word, SharePoint and PowerPoint)