Support the Oshkosh S-Series front discharge mixer product
Perform diagnostics and repairs at customer sites throughout the US
Ensure products are repaired in a proper and timely manner to reduce future issues
Responsible for traveling to customer sites within assigned territory
Perform in service operations and maintenance training for customers on equipment operation
Monitor customer product readiness within the assigned territory
Provide product orientation classes at customer locations
Assist dealer service technicians with diagnosing and repairing issues
Follow up on repairs made to customer equipment
Troubleshoot customer concerns and develop best resolution
Lead and mentor other Field Service Technicians as required

High School Diploma or GED
Five (5) or more years of relevant experience in machine assembly, light fabrication; or previous relevant contracting experience with Oshkosh Corporation; or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role
Valid driver’s license must be maintained at all times
Ability to possess a DOT card
Strong mechanical and technical skills
Demonstrated customer relationship and communication strengths
Ability to travel up to 80%, including overnight travel up to 20%

Senior Field Service Technician

Key skills