Lead the design and implementation of enterprise monitoring, observability, and event management solutions.
Collaborate with MEMD design leads across various domains including Event Management, Function Apps, Azure Monitor, App Dynamics, Grafana, ThousandEyes, and more.
Develop and sustain observability and monitoring standards aligned with enterprise architecture.
Design monitoring services for applications across SAAS, IAAS, and PAAS platforms.
Engage with business units to gather requirements and deliver cost-effective monitoring solutions.
Perform day-to-day design activities and plan for software and automation upgrades.
Drive innovation through proof-of-concept initiatives and automation strategies.

Bachelor’s degree in IT, Computer Science, Engineering, or related field.
5+ years of experience in IT monitoring or related technical roles.
Strong knowledge in Azure Log Analytics, KQL, Telemetry, APM, Ansible, PowerShell, and Automation.
Proven ability to analyze and resolve complex application and infrastructure issues.
Excellent communication and teamwork skills.
Extensive experience in alert integration into ServiceNow ITOM.
3+ years of experience in an IT architecture role with deep understanding of monitoring and application performance management.
Experience with Azure services.
Experience in DevOps and programming languages: Python, PowerShell, C#, JavaScript, SQL.
Knowledge of proactive monitoring using Azure services, telemetry, and synthetic transactions.
Understanding of network architecture and security: WAN/LAN, TCP/IP, PKI.
Familiarity with ITSM processes and tools (e.g., ServiceNow) and compliance processes.
AIOps vision and awareness.

ServiceNow Solution Architect

Key skills