Your role is to support, optimize, and maintain customer environments with a focus on Networking Technologies such as ISP, SD-WAN, LAN, WAPs and Security Endpoints.
This includes responsibility for ensuring secure, reliable, and high-performance network infrastructure across our customer environments.
You are responsible for managing BAU/Break Fix activities, triaging and troubleshooting network issues and escalating to the appropriate specialists, 2nd line teams, vendors or suppliers as required.
The role also involves implementing and maintaining best practices for Security Endpoint Technologies including but not limited to, Fortinet products, SD-WAN, MPLS and Router vendors such as Cisco and Juniper, as well as LAN technologies such as Cisco Meraki and Alcatel Cirrus.
You will handle incidents and service requests via our ServiceNow case management platform and emails, ensuring prompt and effective resolution while maintaining clear, effective communication with stakeholders and customers through the case system, live chat and over the phone.
A strong focus on customer excellence is expected, as you will collaborate with internal teams and clients to optimize networking break/fix, performance, security, and scalability, delivering high-quality solutions that exceed expectations.

Understanding of networking fundamentals (OSI model, TCP/IP, DNS, DHCP, VLANs, routing, switching).
Familiarity with network monitoring tools and ticketing systems (e.g., ServiceNow and LogicMonitor).
Strong troubleshooting and problem-solving skills
Ability to communicate clearly and professionally with customers

25 days’ holiday (excluding bank holidays) + Your Birthday Off
Flexible working – it’s important to maintain a work/life balance, as such, we will consider any written request for flexible working
Virtual working – we practice what we preach and empower our people to work remotely
Top tech – Leading services and solutions aren’t just for our clients; we supply best-of-breed software and hardware for all our staff too
4x annual salary life assurance
Health cash plan
Retail discounts and other perks from major brands

NOC Engineer

Key skills