Monitor AR aging reports to identify overdue accounts and take proactive collection actions.
Communicate professionally with customers via email and phone to request remittances or follow up on delinquent balances.
Escalate unresolved, high-risk, or long-standing delinquent accounts to upper management or legal counsel when necessary.
Process and apply high-volume incoming payments accurately across ACH, wire, check, etc.
Investigate payment discrepancies, trace transactions end-to-end, and identify root causes for deductions or short pays.
Prepare and submit regular AR aging, unapplied cash, and collection status reports for management.
Partner seamlessly with other teams like CS, EDR, etc. to address and resolve customer billing disputes.

3–5+ years in Accounts Receivable, Credit & Collections, or Cash Application, preferably within high-volume environments.
Advanced proficiency in MS Excel (Pivot Tables, VLOOKUP, etc.)
Hands-on experience navigating Enterprise Resource Planning (ERP) systems (e.g., SAP, Oracle, NetSuite, or Sage).
Strong root-cause analysis skills, high attention to detail, clear communication, and excellent negotiation abilities.

You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact.

Custodial Accounting, Receivables & Collections Specialist

Key skills