Assistant Manager, Sales – E-Commerce

Role Overview

• Effectively execute established commercial strategies to achieve revenue targets and market penetration goals.
• Establish, document, and standardize operational workflows to ensure the sales team operate efficiently, minimize errors, and scale smoothly.
• Analyze market trends, competitor activities, and customer needs to identify opportunities for growth.
• Build and maintain strong relationships with key clients, freight forwarders, and industry partners.
• Engage with clients to understand their needs and deliver tailored solutions, act as the primary point of contact for client troubleshooting and custom operational solutions.
• Oversee sales activities to achieve and exceed sales targets through proactive business development efforts.
• Monitor real-time market pricing dynamics and competitor rates. Prepare pricing proposals and recommend rate adjustments to the Manager based on operational costs and sudden market shifts.
• Monitor and analyze forecasts and capacity allocations across freighters, passenger flights, and third-party providers, ensuring data accuracy and optimal load factor management.
• Manage the data pipeline for sales performance and customer feedback for strategic decisions.
• Prepare and present reports with weekly/monthly performance metrics into actionable reports for the Manager, highlighting variances against targets.
• Serve as the central operational bridge between sales, operations, and third-party freighter providers to ensure seamless booking-to-delivery workflows.
• Conduct training and development programs to enhance the skills and effectiveness of the sales team.
• Coordinate the daily tasks of the junior sales executives. Assist in coaching sales techniques and operational logistics.

Requirements

• Strong and proven understanding and network of the local and crossborder cargo air-freight landscape
• Analytical mindset with the ability to translate data into commercial decisions
• Demonstrated experience in a senior executive or assistant manager role with the ability to guide junior staff and manage cross-functional projects.
• Bachelor’s degree in Business, Logistics, or related field.
• 3-5 years of business development experience, with at least 3 years in air cargo logistics or freight forwarding.
• Proven track record of achieving revenue growth and closing deals.
• Proven experience in designing workflows, writing SOPs, or structuring business processes.
• Strategic, commercially driven, and results-oriented
• Resilient and adaptable in a fast-paced, high-pressure environment
• High integrity and professionalism when handling sensitive commercial information

Benefits

• Unlimited training -You will have access to a wide range of learning resources including Notion!
• Ditch the Suit & Tie
• Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!
• Vacation and time away
• Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
• Growth opportunities
• We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!