Key skills
Cloud
About this role
Role Overview
- Leads, develops, and guides other product support professionals
- Takes ownership and accountability of larger customers for service requests
- Ensures customer concerns are addressed and service requests progress to successful resolutions
Requirements
- Advanced understanding of business lines
- Knowledge of common support center metrics
- Knowledge of Networking, Systems, Cloud, DevOps, and other technical concepts
Tech Stack
- Cloud
Benefits
- N/A