Key skills
LinuxVoIPAICommunication
About this role
Role Overview
- Provide customer service and technical support to clients via chat, phone, and ticketing system
- Identify, analyze, and assist in resolving technical issues
- Provide clear, instructional guidance
- Log support interactions and follow up on requests
- Assist with configuration and validation of systems, networks, and telephony
- Collaborate with the technical team to drive continuous improvements
Requirements
- Strong verbal and written communication skills
- Ability to teach and explain processes clearly and pedagogically
- Eagerness to learn and grow in the technology field
- Proactive, organized, and able to maintain positive interpersonal relationships
- Basic to intermediate knowledge of Linux
- Networking
- SIP/VoIP
- Chat-based support
- General technical support
- Meta/Facebook tools
- Previous experience in customer service or technical support (plus)
- Knowledge of routers, firewalls, and network infrastructure (plus)
- Familiarity with monitoring systems and IP telephony (plus)
- Experience with n8n (plus)
- Experience with system integrations and APIs (plus)
- Basic knowledge of AI-driven automations (plus)
- Knowledge of customer service/chat platforms (plus)
- Experience with Meta Business, Facebook, and WhatsApp integrations (plus)
- Interest in new technologies and process automation (plus)
Tech Stack
- Linux
- VoIP
Benefits
- Hybrid work model
- Clear, empathetic, and efficient communication