Consultant, IP Services, CX

Role Overview

• Provide best-in-class support for patent and trademark clients
• Manage client relationships for new and existing clients
• Think creatively and outside the box to solve complex client challenges
• Handle escalations effectively, finding practical solutions
• Proactively communicate and collaborate with external and internal stakeholders to keep portfolio records current, accurate and valid
• Establish and maintain close working relationships with colleagues and teams across all regions to support a ‘one firm’ service delivery
• Engage in continuous process improvements and change management across the business
• Thrive in a dynamic environment by managing multiple priorities with a strong focus on accuracy and quality

Requirements

• Fluent in Japanese (native or near native)
• Business-level English (written and spoken)
• Bachelor’s Degree or equivalent related experience
• Client-facing skills and experience, building trusted, long-term relationships
• Demonstrated problem-solving ability: Able to assess complex situations, identify root causes, think creatively, and propose practical solutions independently
• Excellent multitasking and time management skills: Comfortable managing multiple priorities and responsibilities, driving timely resolution without sacrificing quality
• Strong interpersonal and communication skills: Ability to interact professionally with clients, managers, and collaborate effectively with internal teams across regions
• Strong adaptability: Comfortable managing shifting priorities and working effectively in a fast-paced, dynamic environment
• Proactive and self-motivated
• Team player who thrives in a cross-functional environment
• Flexibility to work international business hours
• Residing in Japan with eligibility to work in Japan

Benefits

• SOCIAL INSURANCE: 健康保険、厚生年金、雇用保険、労災保険
• HOLIDAYS: Weekends, National holidays and New Year holidays
• OTHERS: Free food and drinks, paid sick leave, office casual attire and volunteer holiday