Act as a bridge between Product, Customer Success (CS), Support, Pre-sales, Sales, and Technology
Perform initial assessment of requests, issues, and opportunities
Organize and structure information to support the Product Manager's decision-making
Triage items (enhancements, bugs, questions, customer requests, etc.)
Prepare clear, concise summaries of requests
Support organizing and running meetings (agenda, minutes, follow-up)
Log and track requests in tools such as Azure DevOps
Manage pending items, deadlines, and request statuses
Consolidate information from different teams
Assist the Product Manager with operational routines and backlog organization
Participate in client meetings to gather context
Ensure decisions and information are properly documented

Bachelor's degree in progress or completed (Business Administration, IT, Product Management, Accounting, or related fields)
Experience or interest in digital products, SaaS, ERP, or B2B solutions
Strong verbal and written communication skills
Analytical, organized, and investigative mindset
Comfortable organizing information and handling multiple tasks
Ability to serve as a bridge between technical and business teams
Sense of prioritization with attention to impact and risk
Experience with spreadsheets, documentation, and management tools
Previous experience in Support, Customer Success, Product, Implementation, or Pre-Sales (advantage)
Basic knowledge of fiscal documents (NF-e, NFS-e, CT-e, MDF-e, etc.) (advantage)
Familiarity with XML, SEFAZ, and fiscal systems (advantage)
Experience with tools such as Azure DevOps, Jira, Trello, or similar (advantage)
Experience with ERP, fiscal software, or B2B solutions (advantage)
Familiarity with agile methodologies (advantage)
Experience interacting with clients or conducting client meetings (advantage)
Familiarity with Brazilian tax legislation (advantage)
Knowledge of Excel, Power BI, CRM systems, or Confluence (advantage)

Product Analyst Jr/Pl – Tax Solutions

Key skills