Accurately and efficiently handling incoming contacts requests via multiple channels (i.e. phone, email, etc.)
Provide active travel consultation towards business customers, including travel details and upselling of related products
Provide exceptional service which exceeds client expectations
Manage and control all facets of travel arrangements, as requested by clients
Search and confirm travel reservations for customers
Hands-on involvement in crew movements, rotation, and disruption handling
Provide customers with required industry information, such as low fares, exchange costs, penalties, and visa information
Respond to customers promptly and provide undivided attention
Willingly offer assistance to team members within and across teams
Meet individual and team goals

Proven experience in ERM, marine, offshore, or crew travel environments
Hands‑on expertise managing crew movements, rotations, and disruption handling
Strong attention to detail with the ability to perform accurately under pressure
Comfortable working in a fast‑paced, 24/7 service environment
Demonstrated ability to collaborate effectively within a global, multi‑regional operations setup
Relevant skills in GDS Amadeus
Strong verbal and written communication skills in English
Demonstrated understanding of customer servicing excellence
Solid working knowledge of the travel industry, policies, procedures, and processes

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

Marine Travel Consultant

Key skills