Contact Center Agent – Automotive Service, German Speaker

Role Overview

• Answering customer inquiries about products and services, for example: staff, website, company, vehicle-specific, electromobility, service topics, sales, redirects and contact details
• Acknowledging and resolving customer complaints
• Processing inquiries received via multichannel
• Identifying customer needs and helping customers using specific features
• Analyzing and reporting product malfunctions
• Assisting in training new employees when requested by management
• Updating our internal databases with information about technical issues and useful discussions with customers
• Informing customers about new features and functionalities

Requirements

• High School diploma (mandatory)
• Experience in telephone customer service/call center environment (preferred)
• German native speaker or C1 Level (written and spoken knowledge
• mandatory)
• Fluency in English (is a plus)
• Familiarity with automotive industry (is a plus)
• Experience using help desk software and remote support tools (is a plus)
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Polite and empathic
• Collaboration and commitment

Benefits

• Competitive Salary and Benefits
• Opportunity for rapid growth in the company
• Training according with your path career
• Collaborative work environment
• Multicultural teams
• Proactive support