Be accountable for the successful execution of client implementation programs using our Build-Operate-Transfer methodology, which covers technology, operations and culture transformation
Find solutions that bring our clients into the new software and operating model that both accelerates delivery and reduces risk
Develop deep relationships with our C-suite client executives
Communicate effectively to stakeholders at all levels, both internally and externally
Continuously demonstrate Kraken’s business value to the client and build a governance model which can last once the implementation program is completed
Set the direction and pace for program execution. Managing internal and external expectations, removing blockers and making prioritization decisions to enable successful client transformations
Understand the program details and report progress to the client and internal stakeholders
Embody the Kraken ways of working. Provide support and feedback to members of the Kraken team and reinforce an environment of psychological safety.

Extensive experience in Regulated Utilities
Strong experience leading large business and/or IT transformation projects, ideally in utilities or similar industries (e.g. telecom, public sector)
Proven experience presenting and negotiating with C-suite clients and initiating strategic conversations
Problem solver with an ability to focus conversations on the things that truly matter
Ability to understand what success looks like for the client and laser-focused on how to enable them to achieve that without always saying yes
Team player who can work effectively with national and global teams
Excellent communication and facilitation skills. You are well respected with a natural gravitas
Client and quality focus; highly effective at building and improving customer relationships as peers
Mobile
You will be expected to invest in face-to-face relationship building with our clients and internal teams. Frequent travel will be expected.
Fluent English

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA.
Best Workplaces on Glassdoor with a score of 4.5.
Professional development opportunities.
Flexible work arrangements.

Transformation Director – Energy Utilities, Bilingual English/Greek

Key skills