Key skills
Communication
About this role
Role Overview
- Following up with customers on open and overdue invoices
- Handle case escalations and complex invoices
- Coordinating with Universities, Student organizations, and companies on invoice payments
- Tracking and reporting on overall collections metrics
- Applying check and Venmo payments to invoices
- Taking card payments over the phone
- Applying discounts and refunds to invoices
- The Unknown
- we're always looking to find new ways to improve and we also want you to take ownership of projects you think can add value
Requirements
- 2+ years of experience in the Finance/Collections/Accounts Receivable field
- Excellent communication skills and proficiency in English are a must
- Customer centric
- Good problem-solving skills
Benefits
- 2-month paid Sabbatical to eligible employees