Technical Support Advisor – Technical Support Agent

Role Overview

• Quickly understand users' concerns and propose concrete, clear, and appropriate solutions.
• Assist dental teams in the optimal use of the software: patient records, scheduling, billing, insurance and more.
• Resolve technical and functional issues while explaining solutions in simple, non-technical terms.
• Play a key role in the customer experience by turning each support request into a positive interaction.
• Collaborate with internal teams to continuously improve the product and processes.
• Actively contribute to the quality and reliability of a tool essential to clinic operations.
• Document all interactions, issues and solutions in the support system.
• Provide remote Level 1 support to clients by phone and email and escalate complex cases to the appropriate level.

Requirements

• Experience in the dental field and knowledge of Dentitek software (recommended).
• Experience in technical support or customer service.
• Good understanding of dental clinic operations (scheduling, billing, patient records, imaging, etc.).
• Ability to explain technical concepts in simple terms.
• Proficiency with digital tools and software environments.
• Analytical and problem-solving skills.
• Organized, autonomous and detail-oriented.
• Excellent spoken and written French and intermediate English.

Benefits

• Meaningful work – supporting dental professionals across the province.
• Strong team culture and opportunities for growth.
• Competitive compensation.
• Comprehensive benefits from day one.
• Join a recognized, growing Quebec-based technology company.