prospect and close Business Process Outsourcing (BPO) contracts with national and international companies across a range of vertical markets
End-to-end responsibility for designing and executing the strategic sales plan for securing new clients
This includes but is not limited to prospect targeting, engagement, proposal development, negotiation, closing, and post-closing participation in ongoing account management and optimization activities
Research and drive business expansion/collaboration opportunities for the customer care market; develop, in conjunction with senior management, the growth and market expansion plan
Prospect for customer care opportunities and identify niches that have strategic potential to maximize market reach
Identify and validate new industry verticals and market opportunities for customer care
Build a predictable pipeline of new business to generate repeatable and profitable revenues
Execute go-to market plans via targeted campaigns and other sales channels including advisors, influencers, conference attendance, industry events, etc.
Develop targeted presentations for specific audiences desiring to learn more about CGS services, and technology support services in general
Work closely with RFP team to ensure high quality of proposals. Submit and handle proposals with full ownership and accountability for the opportunity

BS/BA in Business or related field preferred or minimum of Five (5) years of BPO sales experience with proven track record of success
Highly motivated and competitive with strong initiative, prospecting, and sales close ability
Possesses established and current relationships with COOs, CFOs, CEOs, Customer Service Directors
Must possess a proven track record for prospecting and closing new business
Proven experience in business planning; development of account sales and relationship management plans with proven results
Excellent written and verbal communication skills
Proficiency in Microsoft Office products, including Word, PowerPoint, and Excel
Must possess excellent time management skills
Must be a strategic thinker, creative, and persuasive
Strong problem analysis and problem-solving skills
Willing to travel extensively
Strong relationship-building skills
Strong negotiation skills

Vice President – Sales, Healthcare

Key skills