Associate Vice President, Emergency Medical Services

Role Overview

• Provides enterprise leadership and strategic direction for all EMS operations, including 911 response, interfacility transports, specialty and critical care transports, and non emergent mobility services.
• Oversees systemwide EMS clinical and operational excellence, ensuring safe, protocol driven care delivery across BLS, ALS, wheelchair, ambulatory, and specialty transport programs.
• Leads EMS workforce strategy and education pipelines, including recruitment, training, credentialing, and professional development of EMTs, Advanced EMTs, Paramedics , and other personnel to meet current and future system demand.
• Directs EMS fleet and resource management in collaboration with Fleet & Logistics leadership, ensuring readiness, standardization, lifecycle planning, and appropriate deployment of vehicles and equipment.
• Establishes enterprise performance metrics and dashboards, monitoring response times, clinical quality, utilization, workforce productivity, safety events, and financial performance across EMS programs.
• Ensures regulatory compliance and accreditation of readiness across all EMS operations, including state and local EMS authorities, medical direction requirements, and contractual obligations.
• Partners with Capacity Command Centers and Communication/Dispatch Centers to optimize patient flow, dispatch efficiency, and appropriate utilization of EMS and transport resources.
• Leads business development and growth initiatives related to EMS services, including new contracts, partnerships, municipal agreements, health system affiliations, and specialty transport programs —partnered with the AH growth, strategy, innovation and business development teams.
• Collaborates with divisional and facility leadership, Mobile Medicine, MIH, Hospital at Home, Aviation, Nursing, and Medical Directors to align EMS services with clinical, operational, and strategic priorities.
• Provides senior leadership during high acuity events, including disasters, surges, and system disruptions, ensuring EMS readiness and coordination with emergency management frameworks.

Requirements

• Bachelor’s degree required in Emergency Medical Services, Healthcare Administration, Nursing, Public Health, or related fields.
• 10+ years of progressive leadership experience in EMS operations, emergency management, or mobile healthcare delivery.
• Demonstrated experience managing multi-site or regional EMS programs, including 911 response and interfacility transport.
• Experience leading EMS education, training programs, or workforce development initiatives.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short
• and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program