First-level support & customer care: You manage our live chat on set days and help our customers (tradespeople & construction companies) with questions about using the software.
Onboarding support: You assist new customers with their first steps and make sure they find their way around Flexxter right away.
Feedback interface: You collect common user questions and feature requests and pass them directly to our product team to help improve the software.
Help-for-self-service: You keep our help articles up to date and write new articles when we launch cool new features.
Video tutorials: You create short screen recordings (e.g., with Loom) in which you explain features in a simple and friendly way.
Quality assurance: You regularly check whether our guides still match the current state of the software.
Content recycling: You turn the most important tips from support and the Help Center into short, punchy social media posts (e.g., "Feature of the Week" or "Quick Tip").
Community engagement: You help increase interaction on our channels by answering industry-specific questions.
Creative input: Got ideas for how to present our software benefits in a visually appealing way? We want to hear them!

Currently enrolled student: Ideally studying civil engineering, business administration, communications, marketing or a related degree.
Strong communicator: You can translate complex software functions into clear, understandable German—whether in chat or in explainer videos.
Digital-native attitude: You have a strong affinity for software tools. Terms like SaaS are familiar to you, and you pick up new programs quickly.
Creative eye: You enjoy preparing content in a visually appealing way (e.g., with Canva or basic editing tools for social media).
Organized & reliable: Even when three requests come in at once in the support chat, you keep a cool head and remain friendly.
Interest in the trades: You respect our customers' work and want to help shape the digitalization of one of Germany's key industries.

Prime location in Hanover: Work in our stylish office right at the Eilenriede.
The VentureVilla offers not only an inspiring work environment but also real startup vibes and a great community.
Best fuel for the day: We provide top coffee, cold drinks, and an atmosphere that makes it easy to be productive.
Flexibility & remote option: We offer a modern mix of remote work and office days, plus working hours that fit into your schedule.
Young & international team: You'll work in a highly motivated team with flat hierarchies.
Hands-on involvement: Regular team meetings and close collaboration mean you're fully integrated into our processes and learn something every day.
Real impact: Your videos and texts will be used directly by our customers. You see the result of your work right away and make a meaningful contribution to our success.

Working Student, Customer Experience & Content

Key skills