Director of OSP Operations

Role Overview

• Provide strategic and day-to-day leadership for all OSP activities within the assigned district, including construction, maintenance, and restoration.
• Own operational performance for the territory, including schedule adherence, cost control, quality, safety, and customer impact.
• Translate company-wide goals into executable district-level plans and priorities.
• Directly manage district-level OSP managers, supervisors, and internal field staff.
• Oversee performance of subcontractors and vendors, including selection, onboarding, compliance, and ongoing performance management.
• Ensure all crews—internal and contracted—adhere to company standards, safety requirements, and regulatory obligations.
• Oversee fiber network builds, expansions, upgrades, and repairs within the district.
• Partner with Project Management, Engineering, Permitting, and Network teams to ensure seamless execution from design through closeout.
• Monitor progress against schedules and budgets; proactively address risks, delays, and cost overruns.
• Champion a strong safety culture and ensure compliance with OSHA, local, state, and federal regulations.
• Enforce quality control standards for fiber construction, splicing, testing, and documentation.
• Conduct and support audits, inspections, and corrective action plans as needed.
• Manage district OSP budgets, forecasts, and cost controls.
• Track and analyze KPIs such as productivity, rework, outages, safety incidents, and contractor performance.
• Identify opportunities to improve efficiency, reduce costs, and increase build velocity without compromising quality.
• Serve as the primary OSP operational point of contact for the district.
• Build and maintain strong relationships with local governments, utilities, property owners, and community partners.
• Collaborate closely with internal departments including Engineering, Network Operations, Customer Experience, Finance, and Procurement.
• Drive process improvements, standardization, and best practices across district operations.
• Support the adoption of new tools, systems, and construction methods.
• Mentor and develop future leaders within the OSP organization.

Requirements

• Bachelor’s degree in construction management, business, or a related field and 8+ years of progressive experience in telecommunications OSP construction or operations, with a strong focus on fiber networks OR 12+ years of progressive experience in telecommunications OSP construction or operations, with a strong focus on fiber networks required.
• Project management certification a plus.
• 5+ years of leadership experience managing teams and contractors across multiple projects.
• Demonstrated experience managing large geographic territories and complex construction operations.
• Strong working knowledge of fiber construction methods, permitting, utility coordination, and restoration.
• Working knowledge of Federal & State OSHA safety regulations for telecom industry.
• Proven ability to manage budgets, schedules, and performance metrics.
• Excellent leadership, communication, and problem-solving skills.
• Ability to learn new software and applications specific to the industry and position.
• Experience with GIS, project tracking, and work order management systems.
• Positive attitude and strong work ethic as this is a high productivity position with a large degree of autonomy.
• Clean driving record and valid driver’s license.
• Professional appearance and customer service oriented.
• Ability to exercise good judgement, courtesy, patience and tact in public contact and problem resolution.
• Ability to communicate effectively, both orally and in writing.

Benefits

• 200% 401(k) match (up to 9%)
• 100% employer-paid medical, dental, and vision for employees, with affordable dependent coverage
• Free 1 Gig high-speed fiber internet (if you live in our service area)
• Generous PTO + 10 paid holidays, including two days off for your birthday