Key skills
Flux
About this role
Role Overview
- Member of the Frauds & Claims team, serving as a direct interface with all teams
- Dispute management & member relations
- 60%
- Primary point of contact for handling fraud-related inquiries
- Management of Intercom tickets
- Fraud analysis & detection
- 25%
- Identification of recurring patterns
- Real-time monitoring of transaction flows
- Litigation & legal cases
- 15%
- Handling complex cases
- External coordination and ensuring full traceability
Requirements
- Genuine rigor
- Strong attention to detail
- Ability to perform in a fast-moving environment
- Higher education (Bachelor's to Master's level — Bac+3 to Bac+5)
- Comfortable with digital tools (Intercom, Notion, Google Sheets)
- Operational proficiency in English
Tech Stack
- Flux
Benefits
- Alan health insurance
- One team day every semester
- A role with real, measurable impact
- A unique hybrid role
- Real responsibilities
- Learning alongside a team that directly shares practical operational knowledge
- Development within a leading regulatory environment