Responsible for ensuring the proper functioning, supervision and advanced support of a portfolio of service delivery applications
Participate in the deployment and configuration of application environments
Contribute to the integration of new customer products and services
Document applications, environments and operational procedures
Handle and triage level 2 and 3 incidents and anomalies
Assist in diagnosing complex incidents
Analyze application logs and WebService traffic
Monitor applications and maintain monitoring systems
Manage alerts and define associated response procedures

Application Support Analyst

Key skills