Junior Customer Care Representative

Role Overview

• Respond to daily inquiries from our users.
• Handle customer requests via email, phone, and social media.
• Ensure high-quality customer follow-up in line with our KPIs.
• Contribute to the optimization of tools and processes.
• Proactively report friction points and bugs encountered by customers to internal teams.
• Contribute to the continuous improvement of the service.

Requirements

• Minimum 3 years of experience (open to junior candidates with strong potential).
• Excellent verbal communication skills.
• Impeccable written communication and spelling.
• A dynamic personality and a humble attitude.
• Patience, empathy, and rigor.
• Comfortable with digital environments.
• Ability to adapt to new tools and processes.
• Autonomous with excellent interpersonal skills.
• Strong team spirit.
• Problem-solver, able to find smart solutions.
• Shares values of excellence, curiosity, and proactivity.
• Fluent in French and English (reading, writing, speaking).
• Knowledge of and interest in the press/media and new technologies.
• Experience in a customer service role.
• Familiarity with a ticketing tool such as Zendesk (major plus).

Benefits

• Contribution to gym membership.
• Flexible remote work policy: 2 days in the office / 3 remote days per week; you may come in more often if you wish.
• VIP access to the Cafeyn app.
• Health insurance + CIMR.