Review and process customer purchase orders for Software Maintenance Agreements (SMA), ZEISS Care, internal software licenses and Metrology Services.
Verifying price, part number, scheduled ship date, special instructions, and internal coding, according to customer PO and Customer Care work instructions.
Process account set-up requests for new customers.
Enter SMA contract to align with quote
Communicate with internal departments such as Purchasing, Warehouse/Shipping, Sales, Inside Sales, ZEISS Distributors, and customers.
Acknowledge customer sales orders.
Manage and Develop processes for SF&G Bench repairs and COMET panel calibrations
Regularly review processes to seek efficiency gains and streamline.
Responsible for direct purchase spare parts quotes as requested by customers.
Confirm customer owns the metrology device and is eligible to receive a quote
Engage and proactive customer support: Works cross functionally with all ZEISS departments to facilitate flawless order processing and management.

Associates degree plus 2 years of relevant experience OR 4+ years of experience in customer service/care, sales support, or related area.
Proficient in the use of a PC and Keyboard as well as Microsoft Office (Word and Excel required, Visio and PowerPoint are helpful)
Demonstrated ability to read, write, speak, and understand English
Ability to add, subtract, multiply, divide, and calculate percentages is necessary
Above average ability in the following skills: Written and verbal communication, Service orientation, Attention to detail, Time management, Teamwork, Problem solving, Handling stress

Customer Care Representative

Key skills