Field Service Engineer – Chicago, Illinois

Role Overview

• Responsible for customer satisfaction in all aspects of the job.
• Drive a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix”.
• Manage a customer account in its entirety and determine where additional value can be provided.
• Build and grow strong customer relationships while contributing to individual and district revenue success.
• Support field service maintenance agreement growth through monthly recurring billing.
• Achieve visibility and accountability, with expected year-over-year growth target of 8–10%.

Requirements

• Associate’s degree in mechanical or electrical engineering, biological or life science, or a similar discipline, or equivalent military experience.
• Experience using standard test equipment to troubleshoot and service instrumentation.
• Ability to lift 50 pounds.
• Must have a valid driver’s license with an acceptable driving record.
• Local travel is required for this role daily. Ability to travel overnight 25 ‐50% of the time.
• Previous field service experience in related field is a plus.
• Highly computer literate (Microsoft Office Suite, PowerBI, Sales Force, ServiceMax).

Benefits

• Paid time off
• Medical/dental/vision insurance
• 401(k) plan
• Flexible work arrangements