Building email templates and creating customer segments in the marketing automation platform
Designing and implementing automated customer journeys for multiple brands and channels
Managing customer data, including manual uploads and exports, while ensuring data accuracy
Creating reports to measure campaign performance and identify areas for improvement
Analysing data to draw insights and support strategic decision-making for future campaigns

Prior experience in email marketing, including building segments and setting up automated journeys
Meticulous attention to detail; you’ll be building emails and campaigns to speed and accuracy is critical
Strong spreadsheet skills and an interest in advancing your knowledge
A basic understanding of customer lifecycle principles and experience in mapping customer journeys
Familiarity with GDPR principles (further training will be provided if needed)
Bonus points if you also have: Basic working knowledge of HTML, CSS, or other coding skills
Knowledge of CRM reporting and analytics with a proven ability to draw insights and inform campaign strategies.

25 days' holiday (plus bank holidays)
An extra day after you've been with us for three, five and 10 years
An extra day's paid leave each year to volunteer for a cause close to your community or your heart
Big moment day
an extra day’s paid leave for a moment that matters to you
like getting married, moving house or welcoming a new addition to the family (human or furry!)
Help saving for your retirement
we'll match your company pension contributions up to 6% and you can contribute through salary sacrifice
Supportive and progressive people policies
we’re proud to have a range of policies to support people in their lives in and outside work, including enhanced family leave and policies to promote flexibility, inclusion and progression
A healthcare cash plan
giving you money back for a range of medical expenses and fast access to doctor's appointments
Car lease scheme
you can buy a brand new electric or hybrid car through our leasing partner, and pay for it through salary sacrifice
Wellbeing support
including a 24/7 assistance programme for you and your family
Financial Wellbeing – Access Stream, our app for managing your finances, pay, rewards and benefits all in one place
Access to lots of discounts
including 15% off with Reach's very own online marketplace, Yimbly, where you can buy everything from homewares to beauty products
Interest-free loans
including for season tickets and technology

Marketing Operations Executive, CRM

Key skills