Assistant General Manager

Role Overview

• Serve as the ultimate brand ambassador, championing a premier customer experience and ensuring brand values are reflected in every touchpoint
• Intentionally connect with guests to obtain real time feedback; effectively respond to all customer communication channel, and engage in customer feedback
• Cultivate a culture of hospitality by modeling extraordinary service standards and creating moments of genuine guest delight
• Partner with home office recruitment teams to maintain optimal staffing levels, thoughtfully onboarding new hired to maximize retention and performance.
• Actively mentor the staff roster, ensuring ongoing training is implemented, professional development is prioritized, and team milestones are celebrated.
• Lead floor shifts with strict adherence to opening, closing, and operational standards (including floor assignments, cash handling, reporting, and dress code policies).
• Uphold the highest standards for sanitation and safety, ensuring the team exceeds all regulatory and company requirements.
• Maintain labor controllables based on benchmarks identified within the yearly budget, with a pulse on the earnings and rates of all positions.
• Cultivate an inclusive, high-energy, and supportive work environment that prioritizes employee engagement and team morale.
• Mentor and develop hourly team members, ensuring their mastery of steps of service, food and beverage details, and the holistic growth of their hospitality skills
• Provide a strong line of communication to the full team, keeping them abreast of upcoming initiatives, important dates, current priorities, and circulation of feedback
• Oversee the talent acquisition process, to ensure a best in class roster
• Champion a culture of transparency and continuous improvement by providing candid, actionable feedback and actively soliciting upward communication from the team

Requirements

• 5 years restaurant management experience
• 1-2 years relevant HR, staff scheduling, or administrative experience preferred
• Experience contributing opening new restaurant location preferred
• Ability to work in a standing position for long periods of time (up to 10 hours)
• Ability to reach, bend and stoop

Benefits

• Affordable medical, vision and dental coverage.
• Employer-matched 401(k) plan
• All employees receive a merchandise discount at all URBN brands (Urban Outfitters, Free People, Anthropologie, Terrain and Menus & Venues)
• Qualified transportation credit
• Generous employee referral program and much more!