Call Center Clinical Nurse

Role Overview

• The Nurse, Clinical Service Excellence plays a vital role in delivering proactive, compassionate, and evidence-based care to patients enrolled in our remote monitoring programs.
• This nurse is responsible for engaging with patients via telephone to educate, assess, document, and escalate findings using standardized protocols.
• Nurses in this role help reduce risk, improve outcomes, and ensure a seamless, supportive care experience.
• Patient Outreach & Education: Contact patients in a timely manner based on triggered alerts, protocols, or follow-up needs.
• Conducts telephonic assessments based on care model to then evaluate findings that require intervention by a health care provider, identify continuing educational or coaching needs, and reinforce foot care best practices.
• Deploys a patient-centered approach that provides an exceptional patient experience.
• Support efforts to ensure patients are adherent within in the Podimetrics program.
• Provides feedback and voice-of-the-patient experience to inform program, process, and technology improvements.
• Accurately document patient findings, symptoms, and trends using Podimetrics systems and SOPs.
• Identify high-risk indicators and initiate appropriate clinical escalations to the provider or care team.
• Workflow Execution: Efficiently manage assigned queues including outbound calls, inbound calls, escalations, inflammation check-ins, and pilot-specific protocols.
• Complete all documentation within required timelines to maintain service-level standards.
• Maintain reliable remote connectivity and demonstrate the ability to troubleshoot basic technical issues independently to ensure uninterrupted workflow and patient support.
• Cross-Team Collaboration Communicate clearly with peers, leads, and managers to ensure continuity of care and seamless handoffs.
• Contribute insights during huddles or team meetings to support service excellence.
• Quality & Performance Monitoring Meet or exceed quality standards, productivity goals, and patient experience expectations.
• Participate in peer reviews, audits, and improvement initiatives.

Requirements

• Compact Licensure: Active and unrestricted Registered Nurse (RN) compact license
• Bilingual capabilities (Spanish or other language)
• Minimum of 2 years of clinical nursing experience; telehealth, home health, or remote monitoring preferred.
• Strong clinical judgment, phone etiquette, and documentation accuracy.
• Comfortable navigating electronic health tools, workflows, and productivity platforms.
• Self-directed with strong time management and adaptability in a remote work setting.
• Experience working in chronic disease management (diabetes, CHF, wound care, etc.).

Benefits

• Base Pay: 75k+ base salary commensurate with experience
• Annual Bonus Opportunity
• Equity Options
• Flexible Paid Time Off (Guaranteed four (4) weeks of PTO)
• Paid Sick Leave (up to forty (40) hours annually)
• Fully Paid Parental Leave (twelve (12) weeks for birthing parents, eight (8) weeks for non-birthing/adoptive parents)
• Competitive Medical, Dental, and Vision plans – Podimetrics covers 80% of premiums.
• Health Savings Account with employer contribution
• Employee Assistance Program
• Free, confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues.
• 401k
• Life Insurance
• Podimetrics pays 100% of the cost of Basic Life & Personal Accident
• Disability insurance – Podimetrics pays 100% of the cost of Short-Term and Long-Term Disability Insurance
• Additional life insurance, critical illness, and accident coverage are available