Hold regular customer status reviews via zoom and factory visits.
Drive customer satisfaction to an extremely satisfied level.
Maintain customer dashboards, action registers and track customer initiatives.
Work with customer factories to ensure products are meeting quality expectations.
Define project requirements, priorities and provide overall direction to help coordinate initiatives being led by quality engineers.
Review customer factories monthly on time delivery reports and work with Carrier Controls customer service and Logistics department to achieve 100% OTD.
Work with customer service, manufacturing, and sourcing to expedite customer pull-ins or problem shipments.
Work with customer accounts monthly to generate an accurate 18 month rolling forecast and reconcile forecast accuracy.
Provide market intelligence for each business area to support monthly forecast adjustments.
Work with customers to understand and manage their demand under Carrier’s SIOP demand management policy.
Work with the product manager to determine customer pricing.
Generate quote letters for product updates and new product introductions.
Review and update product transition plans with Customer Service and the demand planning team.
Identify new business opportunities and support the product manager developing Business Opportunity Proposals and engineering development plans.
Identify opportunities to grow segment sales year over year.

Health Care Benefits : Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability : Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance

Account Manager, Transport Refrigeration Controls

Key skills