Marketing Technology Coordinator

Role Overview

• Leverage firm technology such as Litera Foundation (experience management), InterAction (contact relationship management), and QorusDocs (proposal generation) to document and track marketing activity.
• Participate in project teams to recommend, develop and implement enhancements to the marketing technology stack and related systems.
• Assist with testing of new releases and enhancements to drive adoption of the system.
• Serves as point of contact with technical resources to ensure daily functioning of certain systems.
• Day-to-day administration of the Firm’s experience management platform, including the management of data quality.
• Collaborate with Practice Development teams to ensure matter experience is captured and accurately categorized in the system.
• Develop, support, and maintain content to assist Practice Development teams, including RFP and pitch templates, graphical slides and other collateral, league table and Chambers templates, and other Foundation output assets.
• Collaborate with key stakeholders to gather and translate their needs into actionable solutions that leverage technology and strengthen the firm’s data strategy.
• Support power users by researching, analyzing, and preparing reports on client, matter, relationships, and firm experience and expertise to support the firm’s business development and strategic initiatives.
• Establish standard metrics reporting and analyze trends to measure effectiveness of various marketing and business development activities.
• Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law.

Requirements

• Strong working knowledge of and familiarity with legal clients and markets
• Prior law firm or professional services firm experience is preferred.
• Proficient in legal technology such as experience or expertise systems, workflow systems, project management, and practice management tools.
• Experience documenting and communicating processes and workflows.
• Exceptional proficiency working with Microsoft Office Suite, or Microsoft 365 especially PowerPoint and Word styles and Microsoft VisualBasic for Office.
• Experience with PowerBI is a plus.
• Ability to develop effective and collaborative relationships with various teams, lawyers, firm administrative departments, and vendors.
• Champion for change management, process improvement, user adoption, and the constant evolution of complex data strategies and needs.
• Demonstrated ability to manage multiple complex assignments with competing deadlines and priorities under minimal direct supervision.
• Experience managing projects from inception through planning, execution, and delivery phases.

Benefits

• comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
• life and AD&D insurance
• short and long term disability insurance
• tax-advantaged accounts for health care expenses, including FSAs and HSAs
• FSAs for dependent care
• health advocacy services
• behavioral health and counseling resources for all family members
• 401(k)
• profit sharing
• backup dependent care
• senior care planning support
• resources for individuals with development disabilities and their caregivers
• paid holidays and other paid time off, including paid leave for new parents