Participate in Department projects and process improvement/collaboration activities.
Communicate project status updates (verbally and in writing).
Capture necessary documentation related to activities.
Identify project risks and contingencies.
Conduct root cause analysis.
Identify and support process improvement opportunities.
Build strong working relationships with internal and external partners.
Facilitate meetings and prepare necessary documents such as agendas, minutes, etc.
Support department tracking through SharePoint sites, Teams, etc.
Keep management and business areas informed about delays, risks and impacts.
Collaborate with Operations Analytics & Reporting as required to support project/process improvement activities.
Develop high level technical knowledge, including an understanding of Operations data sources if required.
Ability to document and understand business reporting requirements as needed.

3 years experience in the health insurance industry or equivalent
Experience participating in projects, process analysis or improvement preferred
Bachelor's degree preferred
Certification (or certification in progress) in Lean or Six Sigma (Yellow or Green Belt) or project management a plus
Knowledge of the health care industry and/or Capital corporate structure, including standards, policies, and business practices is beneficial

Continuous Improvement Analyst

Key skills