Claims Adjuster I

Role Overview

• Provide inbound customer support by answering incoming calls promptly and courteously
• Verify contract information, accurately enter new claims into system based on client specific terms and conditions and confirm coverage in accordance with policies and procedures
• Review all documentation supporting the claim, proof of ownership, and parts and replacement costs
• Issue coverage denials where appropriate or schedule a servicer as needed to handle the damages to the customer’s property
• Approve or deny estimates from servicers up to $750.00
• Maintain email box in an efficient and timely manner, responding to customers and vendors as appropriate

Requirements

• High School Diploma or equivalent
• Knowledge of insurance and warranty policies, underwriting and claim procedures
• Adjuster’s License (preferred)
• Excellent communication skills (courteous, thorough and helpful with strong telephone voice)
• Experienced in the use of office communication systems (i.e., phones and email)
• Must have experience with MS Office applications including Word and Excel