Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
Perform entry-level sales and support tasks within a designated region or business area.
Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
Actively listen and ask questions to understand customer needs, showing empathy and respect.
Handle a variety of customer-facing duties, including: Addressing requests to disconnect or remove services, Providing billing and pricing information, Resolving standard issues remotely or educating customers on resolution steps, Scheduling service appointments when remote resolution isn’t possible, Arranging product returns or exchanges, Managing add/change/delete requests in hosted platforms.
Use effective telephone-based selling skills to: Build rapport and identify customer issues, Offer creative solutions and explain product/service benefits, Negotiate household spend and upsell additional services, Accurately and efficiently input orders.
Meet or exceed weekly and monthly sales activity goals.
Follow company-approved scripts to ensure consistent communication.
Assist with special projects as assigned.

High School Diploma or GED
Ability to ask fact-finding questions to identify solutions aligned with customer needs
Demonstrated patience and professionalism in all customer interactions
Working knowledge of Cable One products and services
Strong communication and active listening skills
Ability to remain composed and empathetic in high-pressure situations
Ability to sit for extended periods, use hands, talk, and hear
May be required to lift up to 10 pounds

Health from Day One: Medical, dental, and vision plans start immediately
Protect What Matters: Life insurance for you and your loved ones
Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
Extra Peace of Mind: Group legal plan and identity theft protection
Learn & Earn: Tuition reimbursement up to $5,250 in your first year
Give Back: Participate in community support programs across the U.S.
Celebrate Wins: Recognition and awards programs highlight your achievements
Grow Your Career: Clear advancement opportunities
Team Vibes: Collaborative work environment where ideas and teamwork thrive

Customer Care and Sales Advisor – I

Key skills