Execute and monitor consortium post-sales processes in coordination with the internal team, partner departments, other directorates and internal and external service providers, covering activities such as: assemblies and awardings (contemplations), group inaugurations and closures, quota management, as well as related processes and providing support to customer service channels, clients and regulatory bodies;
Provide input and support to the areas involved with a focus on operational excellence and customer satisfaction, monitored through indicators such as NPS (Net Promoter Score) and other corporate surveys; support training initiatives, development and updating of operational manuals, training sessions, refreshers and procedural guidance;
Ensure the necessary support to address demands related to the Ombudsman (Ouvidoria), consumer protection agency (PROCON), legal actions and requests from the Central Bank of Brazil (BACEN);
Validate and monitor request records with the Information Technology area to drive system enhancements, corrections and special investigations of processes and systems;
Update and maintain the unit's regulatory manuals and operational procedures;
Review internal processes and propose operational and technological improvements to increase efficiency and quality of deliverables;
Monitor and analyze the area's operational indicators through daily, weekly and monthly controls.

Bachelor's degree completed or in progress in Business Administration or related fields;
Experience in customer relationship management across multiple channels;
Experience in Group Administration, assemblies and awardings (contemplations);
Experience with the NewCon system;
Proficiency in Microsoft Office (creation of manuals, metrics and presentations);
PCA-10 ABAC certification;
Strong knowledge of the product, market, regulation and consortia processes;
Experience with consortium management systems;

Junior Post-Sales Analyst

Key skills