Operations and Maintenance Technician – Azure Landing Zone, Azure Virtual Desktop

Role Overview

• Support the ongoing operation and maintenance of Azure Landing Zone components, including management groups, subscriptions, policies, role-based access controls, and networking constructs.
• Monitor platform health, configuration compliance, and resource performance across Azure environments.
• Assist with administration of core Azure infrastructure services such as virtual networks, network security groups, route tables, storage accounts, key vaults, backup, monitoring, and resource locks.
• Perform routine operational tasks including validation checks, configuration updates, patch coordination, log review, and issue remediation.
• Support enforcement of governance and security controls through Azure Policy, tagging standards, and operational guardrails.
• Assist in incident response, root cause analysis, and problem resolution for Azure platform-related issues.
• Maintain operational documentation, runbooks, asset inventories, and support procedures for Azure infrastructure services.
• Provide day-to-day support for Azure Virtual Desktop host pools, session hosts, application groups, workspaces, FSLogix profiles, and user access configurations.
• Monitor AVD service health, user session performance, host availability, and capacity utilization.
• Troubleshoot user connectivity issues, session reliability problems, login delays, profile container issues, and application delivery concerns.
• Assist with session host provisioning, image updates, scaling support, and maintenance activities.
• Support integration and operational coordination with identity, networking, storage, and endpoint management teams as required for AVD service delivery.
• Help maintain secure and stable end-user virtual desktop environments in accordance with organizational standards.
• Respond to incidents, service requests, and operational alerts within defined service levels.
• Participate in troubleshooting bridge calls and support escalations involving Azure infrastructure and AVD services.
• Execute approved changes in accordance with change management procedures and maintenance windows.
• Identify recurring issues and contribute to problem management and continuous service improvement efforts.

Requirements

• 3–6 years of IT infrastructure, cloud operations, or end-user computing support experience.
• Microsoft Certified: Azure Administrator Associate and Microsoft Certified: Azure Virtual Desktop Specialty.
• Hands-on experience supporting Microsoft Azure infrastructure in an operational environment.
• Experience supporting Azure Virtual Desktop or other enterprise virtual desktop technologies.
• Familiarity with Azure core services such as virtual machines, networking, storage, monitoring, identity integration, and backup/recovery.
• Working knowledge of Azure governance concepts including subscriptions, RBAC, policies, and resource organization.
• Experience with monitoring and troubleshooting tools such as Azure Monitor, Log Analytics, and service health dashboards.
• Understanding of incident, problem, and change management practices in an enterprise IT environment.
• Ability to follow operational runbooks and standard operating procedures while exercising sound technical judgment.
• Strong troubleshooting, documentation, and communication skills.
• US Citizenship required.

Tech Stack

• Azure
• Cloud

Benefits

• Competitive Salaries
• Qualified Overtime
• Paid Time Off (PTO)
• Flexible Holiday Leave (88 hours per year)
• Parental Leave
• Immediate Healthcare: Medical, Dental, Vision, and Life Insurance
• Employee Stock Ownership Plan (ESOP)
• 401(k) Retirement Plan (5% match on base compensation, immediate 100% vesting)
• Tuition Reimbursement & Learning Allowance
• Referral Bonus Program (up to $5k)