About this role

Define and lead customer engagement strategy and operations
Own and scale new integration, account management, and business growth
Ensure high-value outcomes, seamless integration, sustained success, and long-term strategic partnership
Shape growth strategy, customer segmentation, and long-term value creation
Set onboarding strategy and governance for new partnerships
Establish strategic partnerships to drive long-term success
Collaborate cross-functionally to refine workflows and improve service efficiency
Define success metrics and performance frameworks
Lead a high-performing customer success team

13+ years of professional experience
6+ years of diversified leadership, planning, communication, organization, and people motivation skills
13+ years of progressive experience in provider account management and operations, preferably in infusion, specialty pharmacy, or oncology settings
Demonstrated experience leading large, multi-layered organizations and developing senior leaders
Proven track record of delivering sustained revenue growth and customer retention at scale
Exceptional strategic leadership with experience influencing enterprise decisions and cross-functional priorities
Travel up to 50%

VP, Account Management – Intrafusion

Key skills