Strengthen governance and administration of our Zendesk environment by improving access management, configuration standards, and operational best practices.
Optimize and scale Zendesk architecture across workflows, automations, triggers, ticket routing, SLAs, and multi-team processes to support Qonto’s continued growth.
Partner with cross-functional stakeholders across Customer Care, Onboarding, Operations Engineering, Product, and Tech to deliver scalable and efficient support solutions.
Help to deploy and implement all the Zendesk galaxy if it fit with our internal needs.
Contribute to the Zendesk roadmap by prioritizing improvements, managing integrations with third-party tools, and collaborating with Engineering teams to ensure long-term scalability and reliability.
Continuously identify opportunities to improve processes, user experience, and operational efficiency within the Zendesk ecosystem.

Strong hands-on experience administering Zendesk in a complex and fast-paced environment.
Zendesk certification is a plus.
Comfortable designing and improving workflows, architecture, automations, and support processes at scale.
Structured mindset around governance, security, and operational reliability.
Ability to collaborate effectively with both technical and non-technical stakeholders and communicate clearly across different audiences.
Proactive, solution-oriented, and comfortable managing multiple priorities in a dynamic environment.
Strong analytical and problem-solving skills, with a continuous improvement mindset.
Fluent in English. French is a plus.

A collaborative and international environment where operational excellence, ownership, and continuous improvement are highly valued.
Supportive leadership focused on autonomy, collaboration, professional growth, and knowledge sharing.

Zendesk Administrator

Key skills