Participating in the vision for Traditional Employment Solutions (TES) service technology development
Facilitating efforts related to strategy and technology while maintaining a focus on compliance, liability, and the client experience
Acting as the subject matter expert for overseeing the scope, definition, and execution of new modules and technology enhancements
Providing evaluation and input into the guiding vision and roadmap for TES technology and service offerings
Managing 1 to 4 service or technology offerings within one subject area including HR, Payroll, Time or Benefits
Working closely with Service Operations and other Centers of Excellence (COE)
Assisting in coordinating the ongoing prioritization of product features, enhancements and upgrades
Collaborating with Service Operations and Marketing to develop Go-To-Market plans for new services and technology
Monitoring changes in federal, state or local regulations relating to compliance
Developing and delivering training and communication plans related to service technology product releases and enhancements

Bachelor’s Degree in related field is required
Three or more years of service technology management experience is required
Two or more years of experience working with Human Capital Management solutions is preferred
Sound knowledge of federal, state and local employment regulations
Comprehensive knowledge of system inputs and outputs
One year demonstrated project management skills in a multi-tasking environment; ability to learn and apply new concepts quickly
Understanding of the Human Capital Management business application, system design, development, technology lingo and testing methodology
Proven analytical and statistical skills and ability to use skills to establish baseline metrics for improvement measurement
Leadership and organizational skills
Proficient in technical writing skills and ability to adapt content and delivery based upon audience
Conceptual knowledge of third-party application integration
Proven customer service and change management skills
Ability to effectively influence, lead and motivate teammates toward accomplishment of common goals
Two years of proven HR/Payroll industry knowledge and experience in researching emerging trends
Innovative and capable self-starter able to work independently and drive strategic continuous improvement

Strategic Service Technology Manager

Key skills