National Account Manager

Role Overview

• Own day-to-day relationships across buying, replenishment, eCommerce, operations, and category teams.
• Deliver revenue, profit, and distribution objectives for assigned accounts.
• Lead Joint Business Plans (JBPs), promotional calendars, assortment planning, and line reviews.
• Drive new item launches, resets, and assortment optimization using data and consumer insights.
• Present quarterly business reviews and executive-level performance recaps.
• Develop pricing and promotional strategies aligned with retailer and company profitability goals.
• Manage annual trade spend budgets, accruals, reconciliations, and ROI analysis.
• Partner with Finance to reduce deductions, chargebacks, and claims through root-cause resolution.
• Partner with Demand Planning to align forecasts with POS trends, seasonality, and promotional activity.
• Improve in-stock performance, fill rates, and retailer scorecards.
• Coordinate with Supply Chain and Customer Operations to proactively resolve inventory and fulfillment issues.
• Ensure compliance with retailer operational requirements including EDI, ASNs, routing guides, labeling, and invoicing.
• Manage item setup and maintenance, including product data, packaging, dimensions, and digital content.
• Drive corrective actions to reduce chargebacks and operational penalties.
• Serve as the internal voice of the customer across Sales, Finance, Marketing, Supply Chain, QA, and Product teams.
• Lead cross-functional execution for launches, promotions, and strategic initiatives.
• Build scalable processes and playbooks to improve efficiency and performance.

Requirements

• 5+ years of experience in National Account Management, Key Account Sales, or Customer Leadership within CPG, pet, consumer products, or related industries.
• Proven experience managing major retailers such as Walmart, Costco, Target, Tractor Supply, Petco, PetSmart, Sam’s Club, or CVS.
• Strong experience with JBPs, promotions, pricing strategy, forecasting, and trade management.
• Excellent analytical, negotiation, and communication skills.
• Advanced Excel and PowerPoint proficiency.
• Bachelor’s degree preferred.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Flexible Spending Accounts (FSA) & Health Savings Account (HSA)
• MetLife Voluntary Benefits
• Pet Insurance
• Life and Accidental Death & Dismemberment Insurance
• Long-Term Disability (LTD) Insurance
• Paid Holidays, Vacation, and Sick Time
• Employee Pet Food Discounts