Lead the full end‑to‑end operational delivery across Engineering, CIT, Cash Management, IMAC, Security, Fleet, Facilities, HSE, and 2nd Line Helpdesk.
Shape and execute the operational strategy to deliver high service availability, strong SLA performance, and exceptional customer experience.
Drive operational efficiency through digital transformation, automation, data insights, and continuous improvement initiatives.
Oversee engineering and technical operations, ensuring high standards of installation, maintenance, repair, and lifecycle management.
Ensure secure, compliant, and cost‑effective CIT and cash management operations, optimising forecasting and replenishment models.
Strengthen 2nd line support capability to increase remote fix rates, reduce downtime, and improve technical resolution quality.
Maintain robust security, risk, and compliance frameworks across cash handling, ATM operations, and physical infrastructure.
Lead HSE and facilities management, ensuring safe working environments, regulatory compliance, and operational readiness.
Manage operational budgets, cost control, forecasting, and financial performance across all functions.
Build, develop, and empower high‑performing operational teams with strong leadership capability and clear succession plans.

A highly experienced operational leader with a track record of delivering performance across complex, multi‑site, multi‑functional environments.
Background in operations‑led industries such as automotive, industrial manufacturing, aerospace, hydraulics, or large‑scale logistics and warehousing operations.
Experience operating in high‑mix, lower‑volume, asset‑intensive or field‑based environments, where reliability, discipline, and standardisation are critical.
Proven success driving structured transformation, lean operating models, and continuous improvement embedded into everyday culture.
Deep understanding of operational KPIs, service performance, cost control, and financial management.
Experience leading large teams, establishing clear accountability, and demanding high operational standards.
Strong customer focus with the credibility to act as a senior operational partner to demanding clients.
Exceptional communication, stakeholder management, and influencing skills across all levels, including executive stakeholders.
A leader who is hands‑on, resilient, commercially aware, and thrives in fast‑moving, operationally complex environments.

Operations Director

Key skills