Offer focused assistance to VIP clients, handling account, product, and service questions
Troubleshoot complex technical issues related to computer, tablet, and cell phone applications
Handle advanced inbound calls, real-time chat, and emails, and proactive outbound calls
Share exclusive marketing deals and updates with VIP clients
Deliver feedback on service shortcomings and client input to improve service quality
Ensure confidentiality and security of VIP client information
Uphold and promote the things we value, staying updated on all protocols and developments
Meet and exceed set performance goals and targets
Maintain a positive and enjoyable work environment

2+ years of experience in inbound/support call centers, preferably in a VIP or Tier 2 support role
Minimum age of 21
High School diploma or GED, or equivalent experience required, some college preferred
Capability to maintain a hybrid work schedule with dependable internet
Capability to travel to the office for at least 50% of scheduled shifts
Must be camera-ready while working
Proficient in computers and Windows Office Programs
Experienced with troubleshooting advanced issues on computers, smartphones, and tablets
Strong interpersonal skills with a professional and courteous demeanor
Diligent with excellent grammatical and typing/data entry skills
Ability to work independently, applying good judgment and initiative
Thrives in a fast-paced, dynamic environment, maintaining high service standards
Highly organized with outstanding time-management skills
Previous technical support experience is highly desirable

VIP Customer Service Agent

About this role