Responsible for operating in lock-step with product management to create a clear strategic direction for build needs for a products in your teams portfolio.
Guide the vision, roadmap, and prioritization for SharePoint Online and OneDrive for Business, aligning outcomes to adoption, user satisfaction, risk reduction, and ROI.
Own end‑to‑end service delivery for SharePoint and OneDrive, including availability, reliability, capacity planning, change management, and incident/problem management.
Ensure SharePoint templates, provisioning patterns, and configurations align with GE HealthCare brand standards, governance requirements, and information architecture principles.
Monitor platform health and key performance indicators, working closely with support teams to proactively identify and resolve issues.
Define and maintain standard operating procedures (SOPs) for support, intake, and steady‑state operations.
Analyze support and usage trends to identify user‑facing learning opportunities and develop targeted micro‑learning, tips, and best practices.

7+ years in product management, service ownership, or platform operations for enterprise collaboration or SaaS platforms.
5+ years administering or managing SharePoint Online and OneDrive for Business in large, regulated enterprises.
Strong grasp of information architecture, governance, and Microsoft 365 security/compliance capabilities (labels, DLP, retention, eDiscovery).
Demonstrated experience defining KPIs, analyzing usage/health data, and using insights to guide priorities and measure impact.
Proficiency with SharePoint, PnP, and Graph PowerShell modules for administration/automation.
Excellent communication and stakeholder management skills; able to translate technical concepts into clear, user-friendly guidance.
Experience working within ITIL or similar service management frameworks (incident, problem, change).

Health & wellness coverage
Retirement and or savings plans
Allowances or benefits to support role requirements (e.g., mobility, transport, or role-specific needs such as a company car or allowance where applicable)
Work-life balance support (e.g., flexible working, leave programs)
Recognition and incentive programs aligned with performance and company success

M365 SharePoint & OneDrive Technical Product Manager

Key skills