Collections Specialist, Home Infusion

Role Overview

• Drive timely and accurate reimbursement through billing and collections
• Investigate denials, identify root causes, and resolve issues
• Submit payer appeals within deadlines and improve approval rates
• Analyze accounts receivable and reduce payment delays
• Partner with payers, patients, and teams to resolve balances
• Document all activities, adjustments, and updates clearly
• Review claims to confirm correct reimbursement
• Correct and reprocess claims to optimize payment
• Interpret EOBs to guide next steps
• Improve processes to reduce denials
• Meet quality and productivity goals

Requirements

• High school diploma or equivalent
• 1+ years of experience with home infusion or specialty pharmacy medical billing/claims
• Strong customer service skills
• Problem-solving and critical thinking skills
• Clear communication skills
• Strong attention to detail
• Microsoft 365 proficiency
• Ability to work independently and on a team

Benefits

• medical
• vision
• dental
• well-being and behavioral health programs
• 401(k)
• company paid life insurance
• tuition reimbursement
• a minimum of 18 days of paid time off per year
• paid holidays