Inside Sales Specialist

Role Overview

• Respond to inbound calls and online inquiries with a high-touch, service-driven approach
• Assess client housing needs and recommend suitable apartment options based on availability, pricing, and preferences
• Guide clients through the full sales cycle, including lease negotiations and closing
• Build strong relationships through professional communication, active listening, and rapport-building
• Identify potential corporate opportunities and escalate to Business Development as appropriate
• Provide creative solutions when preferred inventory is unavailable
• Accurately enter and maintain client data, reservations, and communications in Salesforce and internal systems
• Track and manage all client interactions, including calls, emails, and follow-ups
• Ensure consistency and accuracy across platforms such as Salesforce, Oscar, and FQ Live
• Handle assigned leads and provide coverage for team members when needed
• Prepare, review, and manage lease documentation and reservation details
• Ensure all paperwork is complete, accurate, and aligned with operational requirements
• Coordinate reservation details to meet both client expectations and internal processes
• Manage and process leads from multiple channels including Airbnb, VRBO, Booking.com, and other platforms
• Present appropriate housing options and maintain marketplace responsiveness
• Support weekend coverage on a rotating schedule
• Partner cross-functionally with Sales, Guest Services, Operations, Accounting, and external stakeholders
• Communicate proactively regarding timelines, challenges, and workflow updates
• Participate in team meetings and contribute ideas to improve processes and client experience
• Embody Furnished Quarters’ core values in all interactions
• Complete required training and actively participate in performance reviews
• Continuously build knowledge of markets, inventory, and industry trends

Requirements

• Bachelor’s degree in Hospitality, Business, or related field preferred
• 2–3 years of sales experience in hospitality, real estate, or related industries
• Proven ability to meet or exceed sales targets
• Experience with CRM systems (Salesforce preferred) and property management tools (e.g., Oscar)
• Strong written and verbal communication skills
• Exceptional attention to detail and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• A collaborative, team-oriented mindset with strong interpersonal skills
• Multilingual skills are a plus

Benefits

• Medical, Dental, and Vision Insurance
• Life, Short
• and Long-Term Disability Insurance
• Medical FSA and Commuter Benefits
• 401(k) with Company Match