Role Overview

Respond to inbound calls and online inquiries with a high-touch, service-driven approach
Assess client housing needs and recommend suitable apartment options based on availability, pricing, and preferences
Guide clients through the full sales cycle, including lease negotiations and closing
Build strong relationships through professional communication, active listening, and rapport-building
Identify potential corporate opportunities and escalate to Business Development as appropriate
Provide creative solutions when preferred inventory is unavailable
Accurately enter and maintain client data, reservations, and communications in Salesforce and internal systems
Track and manage all client interactions, including calls, emails, and follow-ups
Ensure consistency and accuracy across platforms such as Salesforce, Oscar, and FQ Live
Handle assigned leads and provide coverage for team members when needed
Prepare, review, and manage lease documentation and reservation details
Ensure all paperwork is complete, accurate, and aligned with operational requirements
Coordinate reservation details to meet both client expectations and internal processes
Manage and process leads from multiple channels including Airbnb, VRBO, Booking.com, and other platforms
Present appropriate housing options and maintain marketplace responsiveness
Support weekend coverage on a rotating schedule
Partner cross-functionally with Sales, Guest Services, Operations, Accounting, and external stakeholders
Communicate proactively regarding timelines, challenges, and workflow updates
Participate in team meetings and contribute ideas to improve processes and client experience
Embody Furnished Quarters’ core values in all interactions
Complete required training and actively participate in performance reviews
Continuously build knowledge of markets, inventory, and industry trends

Requirements

Bachelor’s degree in Hospitality, Business, or related field preferred
2–3 years of sales experience in hospitality, real estate, or related industries
Proven ability to meet or exceed sales targets
Experience with CRM systems (Salesforce preferred) and property management tools (e.g., Oscar)
Strong written and verbal communication skills
Exceptional attention to detail and organizational skills
Ability to multitask and prioritize in a fast-paced environment
A collaborative, team-oriented mindset with strong interpersonal skills
Multilingual skills are a plus

Benefits

Medical, Dental, and Vision Insurance
Life, Short
and Long-Term Disability Insurance
Medical FSA and Commuter Benefits
401(k) with Company Match

Furnished Quarters

Open Positions (1)

Management

Inside Sales Specialist